I. Use of the Website
Doctor Connect Proprietary Limited, registration number 2015/200155/07 and trading as ConnectMed ("Doctor Connect", "ConnectMed", "we", "us", or "our"), operates the websites located at connectmed.co.za and connectmed.herokuapp.com. We offer online telemedicine services (the "Services") enabling you ("You") to report your health history and engage healthcare professionals ("healthcare professionals") to obtain medical and healthcare services ("Services"). All of the healthcare professionals who deliver Services through Doctor Connect are independent professionals solely responsible for the services that each provide to you. Doctor Connect does not practice medicine or any other licensed profession, and does not interfere with the practice of medicine or any other licensed profession by healthcare professionals, each of whom is responsible for his or her services and compliance with the requirements applicable to his or her profession and license. Neither Doctor Connect nor any third parties who promote the Services or provide you with a link to the Services shall be liable for any professional advice you obtain from a healthcare professional via the Services.
II. Website Content
None of the Website content (other than information you receive from healthcare professionals) should be considered medical advice or an endorsement, representation or warranty that any particular medication or treatment is safe, appropriate, or effective for you.
III. Informed Consent
Telemedicine is the delivery of health care services using interactive audio and video technology, where the patient and the health care professional are not in the same physical location. During your telemedicine consultation with a healthcare professional, details of your health history and personal health information may be discussed with you through the use of interactive video, audio and other telecommunications technology, and your healthcare professional may perform a physical examination through these technologies.Our Services are not intended to replace a primary care physician relationship or be your permanent medical home. You should seek emergency help or follow-up care when recommended by a healthcare professional or when otherwise needed, and continue to consult with your primary care physician and other healthcare professionals as recommended.
IV. Possible Risks:
As with any medical procedure, there are potential risks associated with the use of telemedicine. These risks include, but may not be limited to:
By agreeing with these Terms and Conditions, you acknowledge that you understand and agree with the following:
V. Privacy Doctor Connect is required to comply with South African health care privacy and security laws and maintain safeguards to protect the security of your health information. The information you provide to your healthcare professional during a medical consultation or therapy session is legally confidential, except for certain legal exceptions. We devote considerable effort toward ensuring that your personal information is secure. Below is an explanation of the manner in which we process and use your personal information: Our Services are deployed via the Heroku Platform and more information on its best practice security policies, which include firewalls and encryption, can be found here: https://www.heroku.com/policy/security. Additionally, we utilize cookies to provide you with the best Website experience; notably, if you lose network connectivity or close your browser momentarily while logged into our Services, you won’t lose your current session when you re-access the Website.
VII. Age You may not use this website unless you are 18 years of age or older ("the age of majority"). If you are below the age of majority, you must be assisted by a parent or guardian.
VIII. Access Rights We hereby grant to you a limited, non-exclusive, nontransferable right to access the Website and use the Services solely for your personal non-commercial use and only as permitted under these Terms and conditions and any separate agreements you may have entered into with us ("Access Rights"). We reserve the right, in our sole discretion, to deny or suspend use of the Website or Services to anyone for any reason. You agree that you will not, and will not attempt to: (a) impersonate any person or entity, or otherwise misrepresent your affiliation with a person or entity; (b) use the Website or Services to violate any local, state, national or international law; (c) reverse engineer, disassemble, decompile, or translate any software or other components of the Website or Services; (d) distribute viruses or other harmful computer code through the Website or (e) otherwise use the Services or Website in any manner that exceeds the scope of use granted above. In addition, you agree to refrain from abusive language when communicating with healthcare professionals through the Website and to refrain from contacting healthcare professionals for telemedicine services outside of the Website. Doctor Connect is not responsible for any interactions with healthcare professionals that are not conducted through the Website. We strongly recommend that you do not use the Services on public computers. We also recommend that you do not store your account password through your web browser or other software.
IX. DISCLAIMER OF WARRANTIES YOU EXPRESSLY AGREE THAT USE OF THE WEBSITE OR SERVICES IS AT YOUR SOLE RISK. BOTH THE WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. DOCTOR CONNECT EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, NON-INFRINGEMENT, TITLE, OPERABILITY, CONDITION, QUIET ENJOYMENT, VALUE, ACCURACY OF DATA AND SYSTEM INTEGRATION.
X. LIMITATION OF LIABILITY YOU UNDERSTAND THAT TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT WILL DOCTOR CONNECT OR ITS OFFICERS, EMPLOYEES, DIRECTORS, PARENTS, SUBSIDIARIES, AFFILIATES, AGENTS OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF REVENUES, PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES ARISING OUT OF OR RELATED TO YOUR USE OF THE WEBSITE OR THE SERVICES, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, DELICT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), WARRANTY, STATUTE OR OTHERWISE. To the extent that we may not, as a matter of applicable law, exclude any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such applicable law.
XI. Indemnification You agree to indemnify, defend and hold harmless Doctor Connect, its health professionals, directors, employees, agents, subsidiaries, affiliates, licensors, and suppliers, harmless from and against any claim, actions, demands, liabilities and settlements, including without limitation reasonable legal and accounting fees ("Claims"), resulting from, or alleged to result from, your violation of these terms and conditions. In addition, you agree to indemnify, defend and hold harmless your healthcare professional(s) from and against any third party Claims resulting from your lack of adherence with the advice or recommendation(s) of such Healthcare professional.
XIII. Patient Consent To The Use of TelemedicineI have read and understand the information provided above regarding telemedicine, have discussed it with my physician or such assistants as may be designated, and all of my questions have been answered to my satisfaction.
I have read this document carefully, and understand the risks and benefits of the teleconferencing consultation and have had my questions regarding the procedure explained and I hereby give my informed consent to participate in a telemedicine visit under the terms described herein. By checking the box containing "Agree to the Terms & Conditions" I hereby state that I have read, understood, and agree to the terms of this document.
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